[VoiceOps] under what circumstances can a port out request be rejected?

Carlos Alvarez caalvarez at gmail.com
Wed Apr 5 18:23:25 EDT 2017

Our attorney advised that we can reject it for unpaid balances, but not for
future revenue based on a contract.  I never thought to ask whether early
term fees could be assessed immediately so it could be denied.  Tread
lightly, the FTC/FCC like to take the customer's side.

I think I'd call the customer and ask their intentions.

On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich <reinventingrich at gmail.com>

> Long story but we bought out a persons 3 year Century Link 3 yr contract
> and now half a year later we just got a port out request for their main TN.
> Ordinarily I would say hey if you dont like the service no big deal but
> this is going to hurt bad if they won't pay up what they owe on the
> contract (at least what we had to pay Century Link)
> I've never tried to reject someones port out request, can I just reject
> for lack of payment?
> Do I have to give a reason?
> Do I just do like all the other providers do to me and make them provide
> CSR data and keep telling them its wrong... XD
> I'm asking in earnest, I want to be legit but this is really going to hurt
> the company I work for
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