[VoiceOps] under what circumstances can a port out request be rejected?

Wed Apr 5 19:00:29 EDT 2017

The standard is different for toll-free numbers.  The standard below seems to be for toll-free port-outs, although some extra ones appear to be added to the ATIS standards for toll-free port-out reject reasons.

Regards,

Mike

Mike Ray, MBA, CNE, CTE

Astro Companies, LLC

11523 Palm Brush Trail #401

Lakewood Ranch, FL  34202

DIRECT: call or text 941 600-0207

 <http://www.astrocompanies.com> http://www.astrocompanies.com

From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Mark Diaz
Sent: Wednesday, April 5, 2017 6:31 PM
To: Reinventing Rich <reinventingrich at gmail.com>
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] under what circumstances can a port out request be rejected?

According to or legal firm, these are the valid disputes:

Valid port dispute reasons

Customer name mismatch/missing 01

Address mismatch/missing 02

Contact/Customer Signature missing 03

Toll Free Shared/Bundled 04

Signature Date missing or Expired 05

Sent to Wrong Resp Org 06

TFN Not listed on Request 07

All Data Mismatch 08

LOA/Linking LOA missing 09

Illegible LOA 11

More Recent LOA 12

Unauthorized Contact/customer signature 13

On Apr 5, 2017, at 6:29 PM, Reinventing Rich <reinventingrich at gmail.com <mailto:reinventingrich at gmail.com> > wrote:

thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider

On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez <caalvarez at gmail.com <mailto:caalvarez at gmail.com> > wrote:

Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract.  I never thought to ask whether early term fees could be assessed immediately so it could be denied.  Tread lightly, the FTC/FCC like to take the customer's side. 

I think I'd call the customer and ask their intentions.

On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich <reinventingrich at gmail.com <mailto:reinventingrich at gmail.com> > wrote:

Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN. 

Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link) 

I've never tried to reject someones port out request, can I just reject for lack of payment?

Do I have to give a reason?

Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD

I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for

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-- 

Cheers,
Rich Breton

Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.

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