[VoiceOps] Feedback request - Inteliquent

Tristan Mahé gled at remote-shell.net
Wed Apr 19 20:21:10 EDT 2017

Cannot agree too much on the stability with the different mergers. We
just got out of a year of pain here. The billing side was just plain
craziness and it took around a year to get it almost right ( still some
small errors from time to time )... Slow and painful...

Regarding quality now, it's all good.

For the human side, they have some very good people working there with
whom it's a pleasure to exchange with.

Regarding their API, it's also correct and pretty complete although the
async part can be a bit disturbing coming from the competitors offers...

If you want a more detailed feedback, do not hesitate to ask in private,
but the tl/dr is positive.

On 04/19/2017 04:51 PM, Carlos Alvarez wrote:
> We've used Onvoy as a primary for many years.  The service itself is
> outstanding, and I can't think of any issues they caused other than
> minor things like a CNAM mismatch or other minor things.  NOC support
> is also excellent and fast, with very good prioritization of issues. 
> As they have acquired others, and with the Intelliquent merger, things
> have been stable.  We see new rate centers and are happy.
> The Onvoy ordering portal...  UGH.  That's the most horrifying piece
> of crap on the planet.  I had to write our own internal docs for our
> people to be able to use it.  There is absolutely nothing intuitive
> about it, ever.  We don't process a whole lot of ports and orders, so
> our port/order person has to use our how-to every time (weekly
> maybe).  It's just that bad.  They've blown us off on giving us API
> access for years.  There's always a new API soon, or we'll talk soon,
> etc...  Our original sales rep is gone, and our new one has yet to
> respond to one e-mail I have sent him.
> We're playing with thinQ right now.  Prices are pretty competitive,
> and the portal is excellent.  My sales contact, who I've known for
> years, is responsive, friendly, and helpful.  Interop went well and
> I've enjoyed working with everyone I've talked to.  In fact today I've
> spent the day beating their portal, doing orders and ports, etc. 
> Totally happy with the experience.
> We will soon have a rating/LCR/etc system in place (CSRP) and that
> will give us more visibility into how prices compare at the micro
> level.  But just glancing, thinQ seems to compete OK with Onvoy on
> prices (although Onvoy is one of their top ULCs).
> On Wed, Apr 19, 2017 at 4:42 PM, Brad Anouar <brad.anouar at masergy.com
> <mailto:brad.anouar at masergy.com>> wrote:
>     Hi All,
>     Do any of the group members use (used) Inteliquent for
>     termination/origination? If so, your feedback would be
>     appreciated. Feel free to contact me directly.
>     Thank you,
>     -- 
>     *Brad Anouar
>     /Director of Systems Engineering/*
>     *Email *_brad.anouar at masergy.com <mailto:brad.anouar at masergy.com>_
>     *Office *+1 310 360 2028
>     *www.m <http://www.masergy.com/>**asergy.com
>     <http://www.masergy.com/>*
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