[VoiceOps] Fax ATAs/devices

Oren Yehezkely orenyny at gmail.com
Thu Apr 27 19:35:32 EDT 2017

We have been dealing a lot with fax. There is no SIP or open source product
for fax, IMHO.


On Thu, Apr 27, 2017 at 7:02 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:

> The info I found on your site says FaxEnable goes with a $25 unlimited
> service, not the metered services.  Is that correct?
> We *probably* want to go with a non-proprietary device that connects to us
> by SIP, but are considering all options.  We're already a Vitelity customer
> for certain types of traffic/numbers.
> On Thu, Apr 27, 2017 at 3:56 PM, Scott Navratil <snavratil at vitelity.com>
> wrote:
>> ​Thanks for the kind words Keln.
>> We actually use a large cluster of fax servers (proprietary) to process
>> the HTTPS fax traffic. You are correct on the Fax Enable devices; they are
>> actually $109 plus shipping and then you pay for usage. They do offer full
>> remote management too.
>> Regards,
>> Scott Navratil
>> VP, Channel Sales
>> Inteliquent d/b/a Vitelity
>> 303-997-2305 <(303)%20997-2305> (DID)
>> 303-991-7977 <(303)%20991-7977> (vFax)
>> ------------------------------
>> *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Keln
>> Taylor <kelntaylor at gmail.com>
>> *Sent:* Thursday, April 27, 2017 4:28 PM
>> *To:* Carlos Alvarez
>> *Cc:* voiceops at voiceops.org
>> *Subject:* Re: [VoiceOps] Fax ATAs/devices
>> Vitelity fax service is the best I know of. (With or without the
>> FaxEnable device.)  I suspect that they are actually using some sort of
>> modem bank to send and receive faxes. (I would love to hear from someone
>> who can confirm or deny this.)
>> You don't have to pay for the *unlimited *FaxEnable service.  You can
>> purchase a FaxEnable device from them. (I think they are ~$100), pay a
>> small price for DID, and then pay per minute for faxing.
>> All that being said, I would love to find a service that handled fax as
>> well as Vitelity.  I only use Vitelity for fax service because I can't find
>> a better option.  I am not a huge fan of their support or customer control
>> panel.
>> Sincerely,
>> Keln Taylor
>> 870-204-2121 <(870)%20204-2121>
>> kelntaylor at gmail.com
>> On Thu, Apr 27, 2017 at 4:30 PM, Carlos Alvarez <caalvarez at gmail.com>
>> wrote:
>>> Fax is dead.  Long live fax.
>>> We've resisted supporting it, but customers still need it on occasion,
>>> and they hate having a separate landline carrier just for a fax line.  So
>>> I'm wondering what others here use successfully to provide their customers
>>> with a "fax line" to a physical machine.  We would only use a handful of
>>> them, and only with our customers who have a fully managed service (IE,
>>> 2-3ms connection directly to us over MPLS).  We run Asterisk and pass T.38
>>> to a few carriers.  We currently do fax to e-mail inbound on Asterisk with
>>> no issues.
>>> Volume is very light, maybe 3-5 per day per customer, so things like the
>>> Vitelity FaxEnable don't make economic sense ($25/mo unlimited our cost).
>>> _______________________________________________
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>>> VoiceOps at voiceops.org
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