[VoiceOps] Fax ATAs/devices

Carlos Alvarez caalvarez at gmail.com
Thu Apr 27 19:02:10 EDT 2017

The info I found on your site says FaxEnable goes with a $25 unlimited
service, not the metered services.  Is that correct?

We *probably* want to go with a non-proprietary device that connects to us
by SIP, but are considering all options.  We're already a Vitelity customer
for certain types of traffic/numbers.

On Thu, Apr 27, 2017 at 3:56 PM, Scott Navratil <snavratil at vitelity.com>

> ​Thanks for the kind words Keln.
> We actually use a large cluster of fax servers (proprietary) to process
> the HTTPS fax traffic. You are correct on the Fax Enable devices; they are
> actually $109 plus shipping and then you pay for usage. They do offer full
> remote management too.
> Regards,
> Scott Navratil
> VP, Channel Sales
> Inteliquent d/b/a Vitelity
> 303-997-2305 <(303)%20997-2305> (DID)
> 303-991-7977 <(303)%20991-7977> (vFax)
> ------------------------------
> *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Keln Taylor
> <kelntaylor at gmail.com>
> *Sent:* Thursday, April 27, 2017 4:28 PM
> *To:* Carlos Alvarez
> *Cc:* voiceops at voiceops.org
> *Subject:* Re: [VoiceOps] Fax ATAs/devices
> Vitelity fax service is the best I know of. (With or without the FaxEnable
> device.)  I suspect that they are actually using some sort of modem bank to
> send and receive faxes. (I would love to hear from someone who can confirm
> or deny this.)
> You don't have to pay for the *unlimited *FaxEnable service.  You can
> purchase a FaxEnable device from them. (I think they are ~$100), pay a
> small price for DID, and then pay per minute for faxing.
> All that being said, I would love to find a service that handled fax as
> well as Vitelity.  I only use Vitelity for fax service because I can't find
> a better option.  I am not a huge fan of their support or customer control
> panel.
> Sincerely,
> Keln Taylor
> 870-204-2121 <(870)%20204-2121>
> kelntaylor at gmail.com
> On Thu, Apr 27, 2017 at 4:30 PM, Carlos Alvarez <caalvarez at gmail.com>
> wrote:
>> Fax is dead.  Long live fax.
>> We've resisted supporting it, but customers still need it on occasion,
>> and they hate having a separate landline carrier just for a fax line.  So
>> I'm wondering what others here use successfully to provide their customers
>> with a "fax line" to a physical machine.  We would only use a handful of
>> them, and only with our customers who have a fully managed service (IE,
>> 2-3ms connection directly to us over MPLS).  We run Asterisk and pass T.38
>> to a few carriers.  We currently do fax to e-mail inbound on Asterisk with
>> no issues.
>> Volume is very light, maybe 3-5 per day per customer, so things like the
>> Vitelity FaxEnable don't make economic sense ($25/mo unlimited our cost).
>> _______________________________________________
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