[VoiceOps] Sprint Routing/Translations contact?

Carlos Alcantar carlos at race.com
Fri Jan 20 11:58:51 EST 2017

we found opening a ticket as a sprint customer to be the fastest way to get anything resolved with mobile companies.  We have gotten to the point of just having a mobile phone from every major provider for this purpose.  We have seen some really obscure issues like it will work from los angeles but not from san francisco, it becomes a real pain.

Carlos Alcantar

Race Communications / Race Team Member

1325 Howard Ave. #604, Burlingame, CA. 94010

Phone: +1 415 376 3314 / carlos at race.com<mailto:carlos at race.com> / http://www.race.com<http://www.race.com/>

From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Joe Kowalski <joe.k at bendtel.com>
Sent: Tuesday, January 17, 2017 12:19:42 PM
To: voiceops at voiceops.org
Subject: [VoiceOps] Sprint Routing/Translations contact?

We have a customer who has a number that their customers that are on Sprint
cell phones (and also other CDMA providers who are roaming on Sprint) can't
call. They get a message "Message 12, Switch 2410" and a request to try again
later. Other Sprint callers can reach other numbers on our network just fine.
The calls to this number from Sprint callers never reach our switch.

Our customer has asked their customers who are having this trouble to try to
put tech support tickets in to see if they can get resolution that way. Does
anyone know of any other contact or way to get a resolution to this?

Joe Kowalski
VoiceOps mailing list
VoiceOps at voiceops.org

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