[VoiceOps] Opinions on Netsapiens or Kazoo

[Colton Conor]

Rob,

I took the plunge and tried a Netsapiens platform. Overall the interfaces
and features are nice, but I think the quality of the software is lacking.
Too many bugs from what I can tell, and their database or the way things
are programmed on the back end seems messy to me. So I like the UI, but I
think the platform has some serious issues. Downtime seems to prove this.

I looked a Kazoo and like what I see from them, but overall I think their
platform is missing many features. The company seems to have a lot going
for them, but in my opinion it is taking too long. They announced advanced
features like 3 years ago (mobile for example), but still don't really have
it available for us. Missing call recording, apps, call center, and other
features that are coming. Until its implemented I will believe it when I
see it. Honestly being its 2017, if a platform doesn't have the features
already I find it out of date.

On Sat, Jan 28, 2017 at 8:16 PM, Rob Dawson <rdawson at alliedtelecom.net>
wrote:

> Interested in getting opinions from folks with experience running hosted
> offerings on Netsapiens or Kazoo. Looking to see what types of struggles
> and successes you have had with the platforms, support experience, perhaps
> a little info about your target market and what differentiation the
> platform has helped you to develop – in broad terms.
>
>
>
> Thanks,
>
> Rob
>
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>
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