[VoiceOps] Sending CNAM to T-Mobile

[Carlos Alvarez]

This may be a duplicate.  I got an error from the list server the first
time I sent it.


They sent proof, it's definitely happening.  Very interesting.  We change
the CLID from the extension number to the DID/main number during outbound
call processing, but not the CNAM.  Looks like we will have to set that now.

In a previous company, we had code to set CNAM, because our PRI-connected
carrier accepted it and used it instead of a dip for on-net calls.

Another interesting thing is that it seems to only happen randomly,
according to the call logs they sent.

On Fri, Mar 24, 2017 at 2:19 PM, Ivan Kovacevic <
ivan.kovacevic at startelecom.ca> wrote:

> Cool. Thank you.
>
>
>
> BTW, That’s the way it has always worked in Canada on 100% of landlines
> and (unfortunately only) one mobile carrier.
>
>
>
> We don’t have CNAM at all. So interesting to see that T-Mobile is starting
> to support it.
>
>
>
> Best Regards,
>
>
>
> Ivan Kovacevic
>
> Vice President, Client Services
>
> Star Telecom | www.startelecom.ca
> <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.startelecom.ca%2F&si=6470560385859584&pi=731bbcde-dbc8-4c22-9cfd-fe6399b8f8f8>
> | SIP Based Services for Contact Centers | LinkedIn
> <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstar-telecom-www-startelecom-ca-%3Ftrk%3Dbiz-companies-cym&si=6470560385859584&pi=731bbcde-dbc8-4c22-9cfd-fe6399b8f8f8>
>
>
>
>
>
> *From:* Adolfo Celis [mailto:acelis at Goodeco.com]
> *Sent:* March 24, 2017 5:14 PM
> *To:* Ivan Kovacevic <ivan.kovacevic at startelecom.ca>; Carlos Alvarez <
> caalvarez at gmail.com>; voiceops at voiceops.org
>
> *Subject:* RE: [VoiceOps] Sending CNAM to T-Mobile
>
>
>
> From what I could tell the subscriber did not need to be using the Name ID
> service… it occurred on any T-Mobile phone.
>
> Also, it appears it overrides CNAM data.
>
>
>
> *From:* Ivan Kovacevic [mailto:ivan.kovacevic at startelecom.ca
> <ivan.kovacevic at startelecom.ca>]
> *Sent:* Friday, March 24, 2017 4:02 PM
> *To:* Adolfo Celis <acelis at Goodeco.com>; Carlos Alvarez <
> caalvarez at gmail.com>; voiceops at voiceops.org
> *Subject:* RE: [VoiceOps] Sending CNAM to T-Mobile
>
>
>
> Interesting – does it require users to have the Name ID service?
>
>
>
> https://www.t-mobile.com/shop/addons/Services/Information.
> aspx?PAsset=CallerNameDisplay&tp=Svc_Tab_CallerNameDisplay&AID=&PID
> <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=&si=6470560385859584&pi=731bbcde-dbc8-4c22-9cfd-fe6399b8f8f8>
> =
>
>
>
> Theoretically it should not, since they are not doing a CNAM dip and it
> isn’t costing them anything.
>
>
>
> The second question is whether it augments or overrides CNAM data.
>
>
>
> Best Regards,
>
>
>
> Ivan Kovacevic
>
> Vice President, Client Services
>
> Star Telecom | www.startelecom.ca
> <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.startelecom.ca%2F&si=6470560385859584&pi=731bbcde-dbc8-4c22-9cfd-fe6399b8f8f8>
> | SIP Based Services for Contact Centers | LinkedIn
> <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=&si=6470560385859584&pi=731bbcde-dbc8-4c22-9cfd-fe6399b8f8f8>
>
>
>
> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Adolfo
> Celis
> *Sent:* March 24, 2017 4:53 PM
> *To:* Carlos Alvarez <caalvarez at gmail.com>; voiceops at voiceops.org
> *Subject:* Re: [VoiceOps] Sending CNAM to T-Mobile
>
>
>
> Yes…  T-Mobile made some sort of change on how they handle CID last
> month…
>
> https://www.reddit.com/r/VOIP/comments/5vv0kj/tmobile_now_
> showing_dynamic_caller_id_name_cnam/?st=j0oatutf&sh=935d2a70
>
>
>
>
>
>
>
> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org
> <voiceops-bounces at voiceops.org>] *On Behalf Of *Carlos Alvarez
> *Sent:* Friday, March 24, 2017 3:44 PM
> *To:* voiceops at voiceops.org
> *Subject:* [VoiceOps] Sending CNAM to T-Mobile
>
>
>
> One of our customers is claiming that when they call their T-Mobile cell
> phones, the CLID is correct, but they get CNAM such as "Reception1" and
> "Lab2".  Those are the internal names of the phones.  This seems impossible.
>
>
>
> Anyone heard of this being possible?
>
>
>
> The calls were sent via Onvoy.
>
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> [image:
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