[VoiceOps] Netsapien reviews

[Mark Diaz]

That’s a great question and I don’t know the answer to that. Honestly, that is why I went with Kazoo in the first place. If I’m going to offer services to my customers, I really need to know what’s going on under the hood, so I understand what is possible in terms of services and futures, and future growth. Working with another “me too” closed source like Broadsoft and Netsapiens, I feel leaves me vulnerable to exactly the issues you’re experiencing now: no control. No understanding.  My experiences with Kazoo have been nothing but positive and the 2600Hz team has proven to be passionate and their skill unmatched. Before launching our own provider, our company provided services for public telecoms providing on Broadsoft and meta switch, and they don’t come close imho.
Quality on 2600Hz’s PaaS solution has been too good to be true quite honestly. Zero issues and we can focus on new services that leverage their CPaaS, REST API and websocket functionality, etc.

Sounds like a paid advertisement lol but honestly just sharing my positive experiences :)

On Nov 1, 2017, at 11:30 PM, Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> wrote:

I have looked at Kazoo, and am impressed with their offering. I know what Kazoo. I know what Kazoo is built on top of, but Mark what is netsapiens built on? They say all their own code, but do they use asterisk, opensips, freeswitch, kamailio, or anything like that?


On Wed, Nov 1, 2017 at 10:24 PM, Mark Diaz <mdiaz at vinixglobal.com<mailto:mdiaz at vinixglobal.com>> wrote:
Have you checked out Kazoo from 2600Hz yet? Over 250k seats without issue. The core is open source and built on better technology imho.  May wanna check it out.


On Nov 1, 2017, at 11:14 PM, Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> wrote:

Matt,

We use SkySwitch which is the largest netsapiens wholesaler out there.I can't remember how many seats they have, but I want to say over 50,000.

Over the past year Skyswitch has monthly outages. Skyswitch keeps blaming it on their switch vendor. netsapiens has provided multiple patches, but SkySwitch's geo redundant nodes keep crashing.

I don't think netsapiens backend software is anywhere close to the quality level of Broadsoft. netsapiens customer facing interfaces are much nicer than Broadsoft default portals, but I doesn't matter if the switch crashes all the time. It is improving, but still you should see how many bugs are fixed in each release due to poor coding.

I am in search of something new as well. Broadsoft and netsapiens are no gos for me.

On Thu, Oct 26, 2017 at 3:09 PM, Matthew Crocker <matthew at corp.crocker.com<mailto:matthew at corp.crocker.com>> wrote:
Hello,

I’m a Broadsoft Broadworks shop but I’m looking at alternatives,  Not a YUGE fan of Cisco…

If you have an opinion on NetSapien as a HostedPBX platform (good, bad, ugly) please send to me on or off list.
 Thanks


-Matt

--
Matthew Crocker
Crocker Communications, Inc.
President

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