[VoiceOps] looking for IVR PBX Workflow template

[Ross Tajvar]

I don't know of any special purpose software that does this. I just use
regular diagramming software. I'm partial to draw.io.

On Mon, Jul 29, 2019, 9:47 AM Izzy Goldstein - TeleGo <igoldstein at telego.net>
wrote:

> i need something that will draw the call flow
> lets say it will start by a DID, and go thru clauses to check time frames,
> and now the call ends up an a IVR asking the caller to select their
> language, and now the call ends up into another IVR asking which
> department, and based on selection it will route the call to a specific
> extension or to a Queue etc
>
> On Mon, Jul 29, 2019 at 9:43 AM Shripal Daphtary <shripald at gmail.com>
> wrote:
>
>> Izzy - are you looking for software that JUST does the work flow
>> visualization, or like a CPAAS designer?
>>
>>
>>
>> On Sun, Jul 28, 2019 at 10:32 AM Izzy Goldstein - TeleGo <
>> igoldstein at telego.net> wrote:
>>
>>> Hi all
>>>
>>> i am looking for a workflow software that i can use to design a workflow
>>> for incoming calls,
>>> - if it is currently during business hours
>>> - they hear a list of options to press (different language)
>>> - if they press 1 for english , they will hear other greetings with
>>> other set of options etc
>>>
>>> i want to design this workflow so that its easy to hand off to the
>>> department that sets up new accounts, and they will know how to design the
>>> PBX for this client based on the workflow
>>>
>>> what software do you use?
>>> what software did you use ?
>>> what software have you heard of, that can do this ?
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Izzy Goldstein
>>>
>>> Chief Technology Officer
>>>
>>> Main: (212) 477-1000 x 2085 <(212)%20477-1000>
>>>
>>> Direct: (929) 477-2085
>>>
>>> Website: www.telego.com <http://www.telego.net/>
>>>
>>>
>>> <http://www.telego.com/>
>>>
>>>
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>>
>
> --
>
> Izzy Goldstein
>
> Chief Technology Officer
>
> Main: (212) 477-1000 x 2085 <(212)%20477-1000>
>
> Direct: (929) 477-2085
>
> Website: www.telego.com <http://www.telego.net/>
>
>
> <http://www.telego.com/>
>
>
> Confidentiality Notice: This e-mail may contain confidential and/or
> privileged information. If you are not the intended recipient or have
> received this e-mail in error please notify us immediately by email reply
> and destroy this e-mail. Any unauthorized copying, disclosure or
> distribution of the material in this e-mail is strictly forbidden. Any
> views or opinions presented in this email are solely those of the author
> and do not necessarily represent those of TeleGo (T). Employees of TeleGo
> are expressly required not to make defamatory statements and not to
> infringe or authorize any infringement of copyright or any other legal
> right by email communications. Any such communication is contrary to TeleGo
> policy and outside the scope of the employment of the individual concerned.
> TeleGo will not accept any liability in respect of such communication, and
> the employee responsible will be personally liable for any damages or other
> liability arising.
>
>
> TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
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> https://puck.nether.net/mailman/listinfo/voiceops
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