[VoiceOps] Comcast - Data Side?

[Ross Tajvar]

Traceroutes in both directions during the problem period will make this
much easier to address.

On Fri, Aug 14, 2020, 1:48 PM Mark Wiles <mwiles at akabis.com> wrote:

> Anyone from Comcast monitoring here?
>
>
>
> I know it’s a long shot; but, we have a wholesale partner in GA that
> resells our hosted services.
>
> They have Comcast internet in their office, and many of their customers
> also use Comcast.
>
> Within the past few weeks, they’ve started having degradation of voice
> quality; but it appears their customers/traffic not traversing Comcast are
> not seeing this.
>
> They test with softphone using cellular data… issue’s not there.  They
> move their office over to their backup (a WOW cable model), and so far, not
> seeing the issue either.
>
>
>
> Our wholesale partner opened a ticket with Comcast, and was told their
> level was low, and they’ll be out to visit on Monday.  While that could be
> true, it seems unlikely all of the partner customers seeing this issue also
> suffer from low signal levels.
>
>
>
> If there’s someone with Comcast here, and would like to go the extra mile
> for a customer, we’d love to hear from you!
>
>
>
> Thanks!
>
>
>
> Mark
>
>
>
>
>
>
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>
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