[VoiceOps] RAY BAUMS Act - How are people planning on complying?

Tue Feb 4 16:28:25 EST 2020

An article relevant to this discussion:
https://www.nojitter.com/e-911/are-you-ready-new-e911-regulations
/Brandon

On Fri, Jan 24, 2020 at 10:26 AM Kyle McGinnis <kmcginnis at bandwidth.com>
wrote:

> I work for Bandwidth and we are a 911 provider.  The new law does require
> the phone companies to make sure they have the right features to be
> compliant but the law imposes the compliance ON THE ENTERPRISE manager of
> their phone system. We vendors and carriers have manufacture the car with
> a seat belt. It is the driver of the car (the enterprise) that gets a
> ticket if they do not buckle up (comply - as in update the address data).
>
> -----Original Message-----
> From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Mary Lou Carey
> Sent: Friday, January 24, 2020 11:19 AM
> To: Carlos Alvarez <caalvarez at gmail.com>
> Cc: voiceops at voiceops.org
> Subject: Re: [VoiceOps] RAY BAUMS Act - How are people planning on
> complying?
>
> I don't think that you would be held responsible if the customer refused
> to install phones, BUT.......it would be to your benefit to know the laws
> regarding how many phones are required in a big building because it would
> help cover your butt at the same time it would increases your sales.
>
> So if that company were my customer, I'd say something like .'Did you know
> that the law requires you to have a working phone every "_____" sq feet?
> If you don't want to pay the full amount for an outside line, an
> alternative option that's not as costly for you is to have us set you up
> with a phone that only connects to the operator and emergency services.
> That way you're covered if there's an emergency and you don't have to
> worry about being sued should one of your employees not be able to reach
> 911 in time!"
>
>
> MARY LOU CAREY
> BackUP Telecom Consulting
> Office: 615-791-9969
> Cell: 615-796-1111
>
> On 2020-01-23 03:54 PM, Carlos Alvarez wrote:
> > The number one user of 911 service for us is a chain of urgent care
> > clinics that use our hosted service.  Several times a week, someone
> > will casually walk in saying they think they're having a heart attack
> > or stroke.  Some drive by the ER to get there.  So yeah, what Mary
> > said.  And if you read the cases that lead to these laws, you will see
> > a string of poor decisions leading to injury and death.
> >
> > I haven't figured out how they will break out responsible parties on
> > all of this.  As a hosted provider, are we bound to FORCE people to
> > put phones in the right places?  To buy more phones/DIDs and pay for
> > more 911 locations?  Or do we need to just tell them that they are
> > responsible for it?  I can't quite get a solid answer on this also.
> >
> > For example, we have a customer whose manufacturing facility is well
> > over the size that would allow a phone or two as legal coverage.  They
> > have balked at putting phones out ever 6-7k square feet on poles and
> > such.  Is that our problem?  I don't think so.
> >
> > On Thu, Jan 23, 2020 at 1:21 PM Mary Lou Carey
> > <marylou at backuptelecom.com> wrote:
> >
> >> Logically it makes sense that if your phone says it can't make 911
> >> calls, you would look for another phone. The problem is that when
> >> people are in survival mode or trauma mode, they don't do things that
> >> make sense! When I was much younger I worked for a medical clinic and
> >> I remember them telling us that if there's a natural disaster people
> >> may show up at the clinic thinking it's a hospital because when
> >> people are in trauma mode, they don't think rationally. They'll do
> >> crazy things.....like call their doctor when they're having a heart
> >> attack and ask if they should go to the hospital or show up at a
> >> clinic thinking it's a hospital and demand immediate care.
> >>
> >> I think the same mentality applies here. People see a phone and if it
> >> has a dial tone they will attempt to make a 911 call regardless of
> >> whether there's a sticker stating that it can't make 911 calls. So
> >> its always best to provide 911 service if your customers can
> >> originate calls.
> >>
> >> To get 911 service for your customers you can either order 911 trunks
> >> for each county through the ILEC (the expensive route) or you can
> >> connect with a VOIP 911 provider that will establish two diverse
> >> connections between them and your switch. You just send the VOIP 911
> >>
> >> provider the traffic and they'll take care of routing your calls to
> >> the appropriate PSAP. You're just responsible for keeping your
> >> customer's address location up to date in the ALI database.
> >>
> >> I know at one time that there was a ruling that you had to provide
> >> your customer a way to update their location if you allowed them to
> >> move their phone to another location. I don't know if that was
> >> changed or the work around still remains that you can put a sticker
> >> on the phone stating that if you move your phone to another location
> >> it may not connect to the right 911 center. At any rate.....I
> >> wouldn't mess around with providing 911 services because the FCC
> >> doesn't consider it optional. The only waiver I"m aware of is the one
> >> that states your customers are only terminating traffic onto your
> >> network....not making any originating calls!
> >>
> >> MARY LOU CAREY
> >> BackUP Telecom Consulting
> >> Office: 615-791-9969
> >> Cell: 615-796-1111
> >>
> >> On 2020-01-23 01:47 PM, Pete Mundy wrote:
> >>> I guess different people have different interpretation of that
> >> wording
> >>> :)
> >>>
> >>> To me it seems UNreasonable to assume that a phone or device with
> >> a
> >>> sticker on it that says "This phone does not work for emergency
> >> calls"
> >>> can call emergency services.
> >>>
> >>>
> >>>> On 24/01/2020, at 6:46 AM, Carlos Alvarez <caalvarez at gmail.com>
> >> wrote:
> >>>>
> >>>> I believe that the stickers on home phones may not really cover
> >> the
> >>>> liability.  The wording is something like:  A phone or device
> >> that a
> >>>> person would reasonably assume can call emergency services."  So
> >> the
> >>>> softphone is obviously different, but a physical phone at home
> >> seems
> >>>> like it must still work properly.
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