[VoiceOps] Vitelity / Voyant Colorado Outage

[Glenn Geller (VDOPh)]

Hey Peter,

Thanks for reporting here, actually. I didn't even need to open a ticket,
and stayed in bed. Haha

It would surely help some of us out here if you do, and thanks again!



*Glenn Geller*

*VDOTel*



On Sun, Feb 9, 2020 at 7:09 PM Peter Beckman <beckman at angryox.com> wrote:

> START: 02-09-2020 20:31:39 UTC (~3:31pm EST)
> END:   02-09-2020 23:40:47 UTC (~6:41pm EST)
>
> Services recovered approximately 3 hours and 10 minutes after we initially
> detected the network issues. Round Trip Times dropped from 50% packet loss
> and 375ms RTT back down to 68ms RTT with 0% packet loss.
>
> We're waiting on an RFO from Vitelity/Voyant. Would that be an appropriate
> post
> here?
>
> On Sun, 9 Feb 2020, Peter Beckman wrote:
>
> > START: 02-09-2020 20:31:39 UTC
> > END: ongoing
> >
> > Vitelity is experiencing some sort of network issue. While the Voyant NOC
> > says they are aware, their portal is unstable due to the 40-50% packet
> loss
> > and jump from 40-50ms to 375ms round trip times.
> >
> > This is affecting all services AFAICT: API endpoints, Portal, incoming
> and
> > outgoing calls.
> >
> > We have moved most of our traffic away from Vitelity, except for phone
> > numbers they host, as there is no ETA and 375ms plus 40-50% packet loss
> > means pretty terrible call quality.
> >
> > I'll update as I learn more.
>
> ---------------------------------------------------------------------------
> Peter Beckman                                                  Internet Guy
> beckman at angryox.com
> http://www.angryox.com/
> ---------------------------------------------------------------------------
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