[VoiceOps] Charter/Spectrum Port Out?

chris tknchris at gmail.com
Wed Jul 15 14:48:28 EDT 2020

Glad we could help you sort through this. We know how painful these
situations can be sometimes :)


On Wed, Jul 15, 2020 at 2:33 PM Aaron C. de Bruyn via VoiceOps <
voiceops at voiceops.org> wrote:

> Finally got this sorted out thanks to Chris at Vilario.
> They were able to grab the numbers from Charter when voip.ms couldn't.
> After they grabbed the numbers, they allowed the broken voip.ms porting
> team to pull in the numbers over.
> -A
> On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <aaron at heyaaron.com>
> wrote:
>> Is there anyone at Charter/Spectrum (Oregon area) that can help with a
>> port out?
>> It's been rejected 5 times now.
>> Every time I call in, the rep gives me a slightly different variation of
>> the address to re-submit.
>> The winning carrier keeps getting rejected and asks for a CSR copy.
>> Charter/Spectrum flat-out tells me "we don't do CSR reports for small
>> business customers" and then proceeds to give me a slightly different
>> version of the address every time I call in.
>> They absolutely refuse to let me talk to or communicate with the team
>> that actually makes the accept/reject decision to find out why.  They
>> simply say "it was rejected because of the address".
>> I've spent hours on the phone over the last few weeks and I'm getting
>> nowhere.
>> Thanks,
>> -A
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