[VoiceOps] Charter/Spectrum Port Out?

[Ross Tajvar]

I've done the same thing with Bandwidth before. A capable porting team
makes a big difference.

On Wed, Jul 15, 2020, 2:51 PM chris <tknchris at gmail.com> wrote:

>
> Glad we could help you sort through this. We know how painful these
> situations can be sometimes :)
>
> chris
>
> On Wed, Jul 15, 2020 at 2:33 PM Aaron C. de Bruyn via VoiceOps <
> voiceops at voiceops.org> wrote:
>
>> Finally got this sorted out thanks to Chris at Vilario.
>> They were able to grab the numbers from Charter when voip.ms couldn't.
>> After they grabbed the numbers, they allowed the broken voip.ms porting
>> team to pull in the numbers over.
>>
>> -A
>>
>>
>> On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <aaron at heyaaron.com>
>> wrote:
>>
>>> Is there anyone at Charter/Spectrum (Oregon area) that can help with a
>>> port out?
>>>
>>> It's been rejected 5 times now.
>>> Every time I call in, the rep gives me a slightly different variation of
>>> the address to re-submit.
>>>
>>> The winning carrier keeps getting rejected and asks for a CSR copy.
>>> Charter/Spectrum flat-out tells me "we don't do CSR reports for small
>>> business customers" and then proceeds to give me a slightly different
>>> version of the address every time I call in.
>>>
>>> They absolutely refuse to let me talk to or communicate with the team
>>> that actually makes the accept/reject decision to find out why.  They
>>> simply say "it was rejected because of the address".
>>>
>>> I've spent hours on the phone over the last few weeks and I'm getting
>>> nowhere.
>>>
>>> Thanks,
>>>
>>> -A
>>>
>>>
>>> _______________________________________________
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>>
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