[VoiceOps] Charter/Spectrum Port Out?

[chris]

Yeah agreed it makes a lot of difference when you've been through it before
and have a lot of experience with many of the usual complaints / disputes
and how to eacalate things with npac or fcc when necessary. There's also
some nuances if your porting from certain carriers often you learn their
processes and how they usually act which can sometimes help too.

It's not the most fun thing to do but it's unfortunately not too uncommon
to have to deal with it occasionally.

On Wed, Jul 15, 2020, 3:50 PM Ross Tajvar <ross at tajvar.io> wrote:

> I've done the same thing with Bandwidth before. A capable porting team
> makes a big difference.
>
> On Wed, Jul 15, 2020, 2:51 PM chris <tknchris at gmail.com> wrote:
>
>>
>> Glad we could help you sort through this. We know how painful these
>> situations can be sometimes :)
>>
>> chris
>>
>> On Wed, Jul 15, 2020 at 2:33 PM Aaron C. de Bruyn via VoiceOps <
>> voiceops at voiceops.org> wrote:
>>
>>> Finally got this sorted out thanks to Chris at Vilario.
>>> They were able to grab the numbers from Charter when voip.ms couldn't.
>>> After they grabbed the numbers, they allowed the broken voip.ms porting
>>> team to pull in the numbers over.
>>>
>>> -A
>>>
>>>
>>> On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <aaron at heyaaron.com>
>>> wrote:
>>>
>>>> Is there anyone at Charter/Spectrum (Oregon area) that can help with a
>>>> port out?
>>>>
>>>> It's been rejected 5 times now.
>>>> Every time I call in, the rep gives me a slightly different variation
>>>> of the address to re-submit.
>>>>
>>>> The winning carrier keeps getting rejected and asks for a CSR copy.
>>>> Charter/Spectrum flat-out tells me "we don't do CSR reports for small
>>>> business customers" and then proceeds to give me a slightly different
>>>> version of the address every time I call in.
>>>>
>>>> They absolutely refuse to let me talk to or communicate with the team
>>>> that actually makes the accept/reject decision to find out why.  They
>>>> simply say "it was rejected because of the address".
>>>>
>>>> I've spent hours on the phone over the last few weeks and I'm getting
>>>> nowhere.
>>>>
>>>> Thanks,
>>>>
>>>> -A
>>>>
>>>>
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