[VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.
mjohnston at wiktel.com
Sun Jul 19 12:07:16 EDT 2020
On 2020-07-19 00:10, Matthew Yaklin wrote:
> they still want the 9. Sigh.
Sigh, indeed. I have heard this from manglement on a couple occasions.
Yet, when I remove the 9, especially when replacing a phone system, I am
usually thanked by the individuals that actually use the phones.
> Tell that to a large city customer who has 100 plus fax machines with
> a 9 programmed in for all the speed dials
For at least one customer, I created two different dialplans/digitmaps;
one that requires a 9, and one that does not. If your equipment
supports it, that may be a useful transition path for those fax
machines. The fax machines would require a 9, while all regular handset
phones would not.
I was really hoping Kari's Law would have motivated more vendors,
businesses, telcos, and phone administrators to remove the 9 all
together with. But instead, I am seeing a lot special casing for just
911 (some Panasonic systems, for example).
On a related note, I find it sad and frustrating that for some, it
required a law to incentivize the proper working of 911. That is, 9-1-1
instead of 9-9-1-1.
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