[VoiceOps] Can carriers still refuse port-outs if an account is being closed?
caalvarez at gmail.com
Wed Jul 22 16:02:30 EDT 2020
The customer said they tried to do that, but was told that they can either
cancel the account in full, or not, but can't cancel the renewal.
Even if they do, it leaves the question of being billed for one more month
of service they won't be using.
On Wed, Jul 22, 2020 at 12:55 PM Paul Timmins <paul at timmins.net> wrote:
> Send a letter cancelling the autorenewal, allowing it to go month to
> month. Then port it.
> On 7/22/20 3:43 PM, Carlos Alvarez wrote:
> We've had issues in the long past where ILECs in particular would refuse a
> port-out for "pending orders" if they had received a 30 day notice of
> cancellation. This basically would help get them an extra month of
> revenue. We have a customer whose service renews in a few days for another
> year, if they don't cancel. If we enter a port order today, and they give
> a 30 day notice tomorrow, could that port be blocked?
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