[VoiceOps] Can carriers still refuse port-outs if an account is being closed?

[Paul Timmins]

Port the entire account with the remark "disconnect all remaining 
services" in the remarks field of the LSR. Send the carrier nothing from 
the customer.

On 7/22/20 4:02 PM, Carlos Alvarez wrote:
> The customer said they tried to do that, but was told that they can 
> either cancel the account in full, or not, but can't cancel the renewal.
>
> Even if they do, it leaves the question of being billed for one more 
> month of service they won't be using.
>
>
> On Wed, Jul 22, 2020 at 12:55 PM Paul Timmins <paul at timmins.net 
> <mailto:paul at timmins.net>> wrote:
>
>     Send a letter cancelling the autorenewal, allowing it to go month
>     to month. Then port it.
>
>     On 7/22/20 3:43 PM, Carlos Alvarez wrote:
>>     We've had issues in the long past where ILECs in particular would
>>     refuse a port-out for "pending orders" if they had received a 30
>>     day notice of cancellation.  This basically would help get them
>>     an extra month of revenue.  We have a customer whose service
>>     renews in a few days for another year, if they don't cancel.  If
>>     we enter a port order today, and they give a 30 day notice
>>     tomorrow, could that port be blocked?
>>
>>
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>
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