[VoiceOps] Charter/Spectrum Port Out?

[Matthew Yaklin]

Cannot the actual customer of the numbers call them up and complain? Ask for a supervisor and chew them out?


Matthew Yaklin
Network Engineer
FirstLight
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________________________________
From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Ross Tajvar <ross at tajvar.io>
Sent: Wednesday, June 17, 2020 4:23 PM
To: Aaron C. de Bruyn <aaron at heyaaron.com>
Cc: VoiceOps <voiceops at voiceops.org>
Subject: Re: [VoiceOps] Charter/Spectrum Port Out?

Sounds like they're jerking you around, and it's time to file a complaint with the FCC.

On Wed, Jun 17, 2020, 4:20 PM Aaron C. de Bruyn via VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> wrote:
Someone messaged me off-list.  I should have been clearer.
We *have* included a copy of the bill and their 4-digit PIN they use to protect the voice services.
They ignore it.  It keeps getting kicked back as rejected due to the address.
I've called them 15 times over the last few weeks and been given 15 different ways of supplying the address.
City/State in all caps, with or without a comma between them.  OR vs Ore
Combinations of the billing address verses the service address.  One asked us to add a second address line with the text 'CBN'...

All this to avoid them jacking the price by $25/line.

-A

On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <aaron at heyaaron.com<mailto:aaron at heyaaron.com>> wrote:
Is there anyone at Charter/Spectrum (Oregon area) that can help with a port out?

It's been rejected 5 times now.
Every time I call in, the rep gives me a slightly different variation of the address to re-submit.

The winning carrier keeps getting rejected and asks for a CSR copy.  Charter/Spectrum flat-out tells me "we don't do CSR reports for small business customers" and then proceeds to give me a slightly different version of the address every time I call in.

They absolutely refuse to let me talk to or communicate with the team that actually makes the accept/reject decision to find out why.  They simply say "it was rejected because of the address".

I've spent hours on the phone over the last few weeks and I'm getting nowhere.

Thanks,

-A


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