[VoiceOps] Charter/Spectrum Port Out?

[Paul Timmins]

Have you guys filed a State PUC complaint? I've seen same day resolution 
on that stuff sometimes.

On 6/18/20 5:48 PM, jd wrote:
>
> I’m having this same issue with ringcentral, nobody is answering me 
> and they’re claiming to not even see the port request, it’s just rejected.
>
> There must be better protection here, ringcentral is raking in a lot 
> of money on something that isn’t used and they know it..
>
> *From:*VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of 
> *Aaron C. de Bruyn via VoiceOps
> *Sent:* Wednesday, June 17, 2020 10:56 AM
> *To:* voiceops at voiceops.org
> *Subject:* [VoiceOps] Charter/Spectrum Port Out?
>
> Is there anyone at Charter/Spectrum (Oregon area) that can help with a 
> port out?
>
> It's been rejected 5 times now.
>
> Every time I call in, the rep gives me a slightly different variation 
> of the address to re-submit.
>
> The winning carrier keeps getting rejected and asks for a CSR copy.  
> Charter/Spectrum flat-out tells me "we don't do CSR reports for small 
> business customers" and then proceeds to give me a slightly different 
> version of the address every time I call in.
>
> They absolutely refuse to let me talk to or communicate with the team 
> that actually makes the accept/reject decision to find out why.  They 
> simply say "it was rejected because of the address".
>
> I've spent hours on the phone over the last few weeks and I'm getting 
> nowhere.
>
> Thanks,
>
> -A
>
>
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