[VoiceOps] Charter/Spectrum Port Out?

[Aaron C. de Bruyn]

After getting some solid advice from a handful of people on the list, I
called Charter and said "Ok--I give up.  If you can't help me, I guess I'll
see if NPAC or the FCC can help sort this out."

They replied "Just sign a LOI with voip.ms and have *them* pull the CSR".

I forwarded the message on to voip.ms and they acted like it was a novel
concept.

The previous 6 port attempts all were rejected within 45-90 minutes.  This
attempt has been "processing" for 6 hours now.
Hopefully that's a good sign.

I've ported numbers between a lot of carriers over the last 10 years and
Comcast is the only one that has me sign an LOA and include a copy of the
losing carriers bill.
All the other providers just ask for a copy of the bill and have no trouble.

This is the second batch of numbers I've ported away from Charter/Spectrum
when they doubled the price of their phone service when I upgraded to a
faster cable plan.
The first batch had zero problems when I submitted a copy of the bill, but
this one they've dug in their heels and don't want to let 'em go.

-A

On Thu, Jun 18, 2020 at 2:55 PM jd <jd at boldnetworks.net> wrote:

> I’m having this same issue with ringcentral, nobody is answering me and
> they’re claiming to not even see the port request, it’s just rejected.
>
>
>
> There must be better protection here, ringcentral is raking in a lot of
> money on something that isn’t used and they know it..
>
>
>
> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Aaron
> C. de Bruyn via VoiceOps
> *Sent:* Wednesday, June 17, 2020 10:56 AM
> *To:* voiceops at voiceops.org
> *Subject:* [VoiceOps] Charter/Spectrum Port Out?
>
>
>
> Is there anyone at Charter/Spectrum (Oregon area) that can help with a
> port out?
>
>
>
> It's been rejected 5 times now.
>
> Every time I call in, the rep gives me a slightly different variation of
> the address to re-submit.
>
>
>
> The winning carrier keeps getting rejected and asks for a CSR copy.
> Charter/Spectrum flat-out tells me "we don't do CSR reports for small
> business customers" and then proceeds to give me a slightly different
> version of the address every time I call in.
>
>
>
> They absolutely refuse to let me talk to or communicate with the team that
> actually makes the accept/reject decision to find out why.  They simply say
> "it was rejected because of the address".
>
>
>
> I've spent hours on the phone over the last few weeks and I'm getting
> nowhere.
>
>
>
> Thanks,
>
>
>
> -A
>
>
>
>
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