[VoiceOps] Three Digit Numbers

[Ken Mix]

If there's something standardized out there, I’d love to see a link to it. We have a nationwide US footprint and had to build an internal system to handle routing to 211, 311, 511, 711 & 811 based on calling number. It was a real pain tracking down all of the numbers we need to translate to, though.

We’re a pretty small business-only carrier, and volume to non-911 N11 numbers is low, but not insignificant. Current N11 call counts in 2020:

211 - 270
311 - 82
511 - 67
711 - 34
811 - 323


From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Mike Hammett
Sent: Tuesday, March 24, 2020 09:25
To: Paul Timmins <paul at timmins.net>
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Three Digit Numbers

Are we supposed to be providing the intelligence in how to route those calls? IE: Customer is in the City of Chicago, so route it to the city's Digger 10 digit, whereas if the customer is anywhere else in Illinois, route it to the state's JULIE 10 digit?


-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



Midwest Internet Exchange
http://www.midwest-ix.com



________________________________
From: "Paul Timmins" <paul at timmins.net<mailto:paul at timmins.net>>
To: "Carlos Alvarez" <caalvarez at gmail.com<mailto:caalvarez at gmail.com>>
Cc: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Sent: Tuesday, March 24, 2020 10:14:18 AM
Subject: Re: [VoiceOps] Three Digit Numbers

711 and 811 have federal mandates to go to telecommunications relay service and one call facilities flagging services respectively. Be careful about working like that.

On Mar 24, 2020, at 11:10 AM, Carlos Alvarez <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> wrote:

We don't handle any others in a traditional way.  Well, 611 is actually in place, to our support line, but it has never once been used.  811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info.

On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote:
What three digit numbers are commonly in use and how are people routing them?

Obviously there's 911 and that has a whole routing ecosystem.
What about 811? 311? X11?


What other special numbers are people handling?


-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com<http://www.ics-il.com/>



Midwest Internet Exchange
http://www.midwest-ix.com<http://www.midwest-ix.com/>

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