[VoiceOps] Coronavirus Traffic Patterns

[Carlos Alvarez]

Medical billing--exactly the same.

"Elective" medicine like dental and small doctor's office--totally dead.

Manufacturing--dead.

Professional offices--normal.

We saw a spike in traffic very early on, and now we're well below normal.

On Wed, Mar 25, 2020 at 6:00 PM Darren Schreiber <darren at 2600hz.com> wrote:

> We are in a similar boat. Almost 60% higher in traffic. We service
> medical, police, fire and a lot of technical orgs. They are doing constant
> conference calls. Big spikes in the morning.
>
>
>
> On the other hand we also service hotels. That traffic is literally
> non-existent now.
>
>
>
> We are doubling our server count this week in anticipation and shifting
> non-critical “data” side of the traffic to alternate paths.
>
>
>
> *From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Ryan
> Delgrosso <ryandelgrosso at gmail.com>
> *Date: *Wednesday, March 25, 2020 at 5:43 PM
> *To: *"voiceops at voiceops.org" <voiceops at voiceops.org>
> *Subject: *Re: [VoiceOps] Coronavirus Traffic Patterns
>
>
>
> We are +100% network traffic since the first lock-down happened. Its worth
> noting we are a healthcare focused carrier so this isn't at all surprising,
> and as more cities go into lock-down we expect this is going to move
> around, and we will probably see net +200%-400% traffic over YoY norms.
>
> We have also seen +400% customer intake rate as healthcare providers
> scramble to be able to work remotely or rapidly scale staffing.
>
> We are seeing both in regional surges as well.
>
>
>
> On 3/23/2020 4:58 PM, Andrew Melton wrote:
>
> It would be interesting to hear what kind of traffic shifts this group has
> observed over the past 2 weeks.  While certain variances are predictable,
> i.e. Mother's Day, I have no idea what to expect with millions of people in
> the US suddenly working from home every day and how that informs metrics,
> planning, reporting, etc.
>
>
>
>
>
> -Andy
>
>
>
> -----------------------------------
>
> Please wash your hands.
>
> -----------------------------------
>
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