[VoiceOps] Coronavirus Traffic Patterns

[Alex Balashov]

Oh yeah. Medical billing is the one thing this country will not forget or neglect under any circumstances. That’s one thing we do really well - medically bill. After the thermonuclear Armageddon, cockroaches will remain, along with medical billing.

And the PHP programming language.

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Sent from mobile, with due apologies for brevity and errors.

> On Mar 26, 2020, at 3:00 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
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> 
> Medical billing--exactly the same.
> 
> "Elective" medicine like dental and small doctor's office--totally dead.
> 
> Manufacturing--dead.
> 
> Professional offices--normal.
> 
> We saw a spike in traffic very early on, and now we're well below normal.
> 
>> On Wed, Mar 25, 2020 at 6:00 PM Darren Schreiber <darren at 2600hz.com> wrote:
>> We are in a similar boat. Almost 60% higher in traffic. We service medical, police, fire and a lot of technical orgs. They are doing constant conference calls. Big spikes in the morning.
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>> On the other hand we also service hotels. That traffic is literally non-existent now.
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>> We are doubling our server count this week in anticipation and shifting non-critical “data” side of the traffic to alternate paths.
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>> From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Ryan Delgrosso <ryandelgrosso at gmail.com>
>> Date: Wednesday, March 25, 2020 at 5:43 PM
>> To: "voiceops at voiceops.org" <voiceops at voiceops.org>
>> Subject: Re: [VoiceOps] Coronavirus Traffic Patterns
>> 
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>> 
>> We are +100% network traffic since the first lock-down happened. Its worth noting we are a healthcare focused carrier so this isn't at all surprising, and as more cities go into lock-down we expect this is going to move around, and we will probably see net +200%-400% traffic over YoY norms.
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>> We have also seen +400% customer intake rate as healthcare providers scramble to be able to work remotely or rapidly scale staffing.
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>> We are seeing both in regional surges as well.
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>> On 3/23/2020 4:58 PM, Andrew Melton wrote:
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>> It would be interesting to hear what kind of traffic shifts this group has observed over the past 2 weeks.  While certain variances are predictable, i.e. Mother's Day, I have no idea what to expect with millions of people in the US suddenly working from home every day and how that informs metrics, planning, reporting, etc.
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>> -Andy
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>> -----------------------------------
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>> Please wash your hands.
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