[VoiceOps] Coronavirus Traffic Patterns

[Carlos Alvarez]

Obamacare tripled the staff at both of the billing companies we serve, and
doubled call volume.  It legally requires billing within a certain
timeframe, which also causes erroneous bills to go out, then they have to
call customers and say "no not really wait for your second bill with a
correction."

On Thu, Mar 26, 2020 at 12:37 PM Alex Balashov <abalashov at evaristesys.com>
wrote:

> Oh yeah. Medical billing is the one thing this country will not forget or
> neglect under any circumstances. That’s one thing we do really well -
> medically bill. After the thermonuclear Armageddon, cockroaches will
> remain, along with medical billing.
>
> And the PHP programming language.
>
> —
> Sent from mobile, with due apologies for brevity and errors.
>
> On Mar 26, 2020, at 3:00 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
>
> 
> Medical billing--exactly the same.
>
> "Elective" medicine like dental and small doctor's office--totally dead.
>
> Manufacturing--dead.
>
> Professional offices--normal.
>
> We saw a spike in traffic very early on, and now we're well below normal.
>
> On Wed, Mar 25, 2020 at 6:00 PM Darren Schreiber <darren at 2600hz.com>
> wrote:
>
>> We are in a similar boat. Almost 60% higher in traffic. We service
>> medical, police, fire and a lot of technical orgs. They are doing constant
>> conference calls. Big spikes in the morning.
>>
>>
>>
>> On the other hand we also service hotels. That traffic is literally
>> non-existent now.
>>
>>
>>
>> We are doubling our server count this week in anticipation and shifting
>> non-critical “data” side of the traffic to alternate paths.
>>
>>
>>
>> *From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Ryan
>> Delgrosso <ryandelgrosso at gmail.com>
>> *Date: *Wednesday, March 25, 2020 at 5:43 PM
>> *To: *"voiceops at voiceops.org" <voiceops at voiceops.org>
>> *Subject: *Re: [VoiceOps] Coronavirus Traffic Patterns
>>
>>
>>
>> We are +100% network traffic since the first lock-down happened. Its
>> worth noting we are a healthcare focused carrier so this isn't at all
>> surprising, and as more cities go into lock-down we expect this is going to
>> move around, and we will probably see net +200%-400% traffic over YoY
>> norms.
>>
>> We have also seen +400% customer intake rate as healthcare providers
>> scramble to be able to work remotely or rapidly scale staffing.
>>
>> We are seeing both in regional surges as well.
>>
>>
>>
>> On 3/23/2020 4:58 PM, Andrew Melton wrote:
>>
>> It would be interesting to hear what kind of traffic shifts this group
>> has observed over the past 2 weeks.  While certain variances are
>> predictable, i.e. Mother's Day, I have no idea what to expect with millions
>> of people in the US suddenly working from home every day and how that
>> informs metrics, planning, reporting, etc.
>>
>>
>>
>>
>>
>> -Andy
>>
>>
>>
>> -----------------------------------
>>
>> Please wash your hands.
>>
>> -----------------------------------
>>
>>
>>
>>
>>
>>
>>
>>
>>
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