[VoiceOps] Confusing Spoofing Customers

[Christopher Aloi]

Thanks Michael,

I thought about US Telecom and a traceback, but since the "bad" call isn't
on our network (we do not know who's network it is on) I am not sure what
they can do.  Maybe I will see if I can just have a conversation with them
about it.

On Fri, Nov 6, 2020 at 11:36 AM mgraves mstvp.com <mgraves at mstvp.com> wrote:

> Are you engaged with the US Telecom Industry Traceback Group?
>
>
>
> https://www.ustelecom.org/the-ustelecom-industry-traceback-group-itg/
>
>
>
> They are the trade group that coordinates traceback of illegal
> robocallers, providing evidence to enforcement agencies.
>
>
>
> Michael Graves
>
> mgraves at mstvp.com
>
> o: (713) 861-4005
>
> c: (713) 201-1262
>
> sip:mgraves at mjg.onsip.com
>
>
>
> *From:* VoiceOps <voiceops-bounces at voiceops.org> *On Behalf Of *Christopher
> Aloi
> *Sent:* Friday, November 6, 2020 10:29 AM
> *To:* Voiceops.org <voiceops at voiceops.org>
> *Subject:* [VoiceOps] Confusing Spoofing Customers
>
>
>
> Hey All,
>
>
>
> We have observed multiple reports of our business customer telephone
> numbers being used by a bad actor leaving messages for consumers.  The
> consumers receiving the call do not have a direct relationship with us.
> The bad actor presents “unknown” as the caller-id and leaves a harsh
> message asking for personal information and demanding a call back (illegal
> sounding collector call).  The number the bad actor leaves to be called
> back (in a verbal message) is owned by one of our business customers.  So,
> the response to the “bad” call goes back to the legit company.  The
> consumer calls our business customer back and explains the message, the
> business customer has no record of an outbound call to the consumer and is
> perplexed by the call.
>
>
>
> We have a few customers impacted by this and in every instance we have no
> record of the outbound (bad actor) call leaving our network.  I can’t
> figure out the scam here, they aren’t pumping traffic and the call goes
> back to the legit business, leaving no opportunity for the bad actor to
> engage with the consumer.  Anyone have any thoughts?
>
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