[VoiceOps] Call Quality

[Mike Hammett]

I should add that my initial intent was the voice ecosystem, aside from the end-users. For those, usually it's one of the things we all already know. 


Why would carrier A have "good quality", while carrier B didn't? 




I had a conversation with a customer about quality being more important than price. A lot of things come to mind right away (such as diversity, latency, jitter, packet loss, etc.), but I'm looking for what I don't know. 






orrrr 




Are there just that many poorly ran companies where the low-hanging fruit I'm brushing aside is where almost all of the problems occur? 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 



----- Original Message -----

From: "Mike Hammett" <voiceops at ics-il.net> 
To: "VoiceOps" <voiceops at voiceops.org> 
Sent: Sunday, June 13, 2021 1:11:30 PM 
Subject: [VoiceOps] Call Quality 


I've heard a variety of complaints and concerns over the years about call quality. How are these quality issues introduced? As long as pipes and equipment aren't overloaded, where is a quality issue to come from? 




Obviously, the closer you are to the handsets, the less opportunity there is for issues. What else is there to take into account? 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 




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