[VoiceOps] Call Quality

[Brandon Svec]

There are so many places that poor call quality can be introduced that I
suppose someone could write a book about it :)

I do have a general sense that some voice providers, particularly the
largest, do some "proprietary magic" for lack of a better term.  For
example, RingCentral explains somewhere that they transmit copies of your
voice packets on diverse paths that are monitored carefully and can
dynamically switch to the best path during a call with little to no
noticeable call quality changes.  I always thought that was a pretty novel
and a good idea.  I suppose there is a similar reason that Zoom will tend
to work fine where all else being equal another similar platform will not
perform well.

-Brandon






On Mon, Jun 14, 2021 at 9:16 AM Mike Hammett <voiceops at ics-il.net> wrote:

> I should add that my initial intent was the voice ecosystem, aside from
> the end-users. For those, usually it's one of the things we all already
> know.
>
> Why would carrier A have "good quality", while carrier B didn't?
>
>
> I had a conversation with a customer about quality being more important
> than price. A lot of things come to mind right away (such as diversity,
> latency, jitter, packet loss, etc.), but I'm looking for what I don't know.
>
>
>
> orrrr
>
>
> Are there just that many poorly ran companies where the low-hanging fruit
> I'm brushing aside is where almost all of the problems occur?
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> Midwest Internet Exchange
> http://www.midwest-ix.com
>
>
>
> ------------------------------
> *From: *"Mike Hammett" <voiceops at ics-il.net>
> *To: *"VoiceOps" <voiceops at voiceops.org>
> *Sent: *Sunday, June 13, 2021 1:11:30 PM
> *Subject: *[VoiceOps] Call Quality
>
> I've heard a variety of complaints and concerns over the years about call
> quality. How are these quality issues introduced? As long as pipes and
> equipment aren't overloaded, where is a quality issue to come from?
>
>
> Obviously, the closer you are to the handsets, the less opportunity there
> is for issues. What else is there to take into account?
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> Midwest Internet Exchange
> http://www.midwest-ix.com
>
>
>
>
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20210614/85f32349/attachment-0001.htm>