[VoiceOps] Calls Not Reaching Us

[Brooks Bridges]

Seconded.  If you are not a customer, most of the "big guys" won't even 
acknowledge your existence.  I've *occasionally* made some headway with 
reaching out to their porting contacts and very nicely asking them to 
pass the info to the translations team, but that's a very uncommon 
occurrence.

Getting the calling party to open a completion issue ticket is the way 
forward.  Good luck, and godspeed... you're going to need it!

On 10/27/2021 12:21 PM, Ivan Kovacevic wrote:
> Apart from the "I ought to fix this, it just ain't right" instinct... 
> The practical solution is for the caller to open a ticket with their 
> provider.
>
> You'll go crazy trying to get to the big-carrier engineering team and 
> to someone who knows how to investigate and solve the problem... 
> unless they are lurking on this list....
>
> I've pulled much hair trying to right telecom wrongs... and the type 
> you are running into, is better delegated to the user/caller. 
> (assuming you are 100% certain it isn't on your end)
>
> Star Telecom - Cloud Communications and Customer Experience Solutions 
> <https://www.startelecom.ca/>
>
> 	
> 	
>
> *Ivan Kovacevic*
> /Co-Founder and VP Client Services
> /
>
>
>
>
> On Wed, Oct 27, 2021 at 3:12 PM Mike Hammett <voiceops at ics-il.net> wrote:
>
>     I have a customer saying that they are getting reports from their
>     customers that they're getting "number is no longer in service"
>     errors when calling them.
>
>     I checked Metaswitch SAS for a number that experienced this issue
>     and we don't see any inbound attempts from that number. The call
>     would have come in via a traditional TDM connection to a tandem.
>
>     I reached out to the Primary contacts in NPAC for the originating
>     caller (Comcast). They told me to bugger off and to have the end
>     user call support. Did I make the wrong move?
>
>
>
>     -----
>     Mike Hammett
>     Intelligent Computing Solutions
>     http://www.ics-il.com
>
>
>
>     Midwest Internet Exchange
>     http://www.midwest-ix.com
>
>
>
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