[VoiceOps] Calls Not Reaching Us

[Mark Wiles]

But there-in is the pain-in-the-butt factor…
Getting an orig customer to call their carrier and report such issues… “hey, it’s not my problem… the phone call should work… why should I call ________ (insert carrier name) “Verizon” and sit on hold for 48 minutes to complain about an issue…”

There should be an easier way!


From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Ivan Kovacevic
Sent: Wednesday, October 27, 2021 3:22 PM
To: Mike Hammett <voiceops at ics-il.net>
Cc: VoiceOps <voiceops at voiceops.org>
Subject: Re: [VoiceOps] Calls Not Reaching Us

Apart from the "I ought to fix this, it just ain't right" instinct... The practical solution is for the caller to open a ticket with their provider.

You'll go crazy trying to get to the big-carrier engineering team and to someone who knows how to investigate and solve the problem... unless they are lurking on this list....

I've pulled much hair trying to right telecom wrongs... and the type you are running into, is better delegated to the user/caller. (assuming you are 100% certain it isn't on your end)


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Ivan Kovacevic
Co-Founder and VP Client Services


On Wed, Oct 27, 2021 at 3:12 PM Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote:
I have a customer saying that they are getting reports from their customers that they're getting "number is no longer in service" errors when calling them.

I checked Metaswitch SAS for a number that experienced this issue and we don't see any inbound attempts from that number. The call would have come in via a traditional TDM connection to a tandem.

I reached out to the Primary contacts in NPAC for the originating caller (Comcast). They told me to bugger off and to have the end user call support. Did I make the wrong move?


-----
Mike Hammett
Intelligent Computing Solutions
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