[VoiceOps] Calls Not Reaching Us

[Peter Rad]

contact the PUC

On 10/27/2021 3:38 PM, Mark Wiles wrote:
>
> But there-in is the pain-in-the-butt factor…
>
> Getting an orig customer to call their carrier and report such issues… 
> “hey, it’s not my problem… the phone call should work… why should I 
> call ________ (insert carrier name) “Verizon” and sit on hold for 48 
> minutes to complain about an issue…”
>
> There should be an easier way!
>
> *From:* VoiceOps <voiceops-bounces at voiceops.org> *On Behalf Of *Ivan 
> Kovacevic
> *Sent:* Wednesday, October 27, 2021 3:22 PM
> *To:* Mike Hammett <voiceops at ics-il.net>
> *Cc:* VoiceOps <voiceops at voiceops.org>
> *Subject:* Re: [VoiceOps] Calls Not Reaching Us
>
> Apart from the "I ought to fix this, it just ain't right" instinct... 
> The practical solution is for the caller to open a ticket with their 
> provider.
>
> You'll go crazy trying to get to the big-carrier engineering team and 
> to someone who knows how to investigate and solve the problem... 
> unless they are lurking on this list....
>
> I've pulled much hair trying to right telecom wrongs... and the type 
> you are running into, is better delegated to the user/caller. 
> (assuming you are 100% certain it isn't on your end)
>
> Star Telecom - Cloud Communications and Customer Experience Solutions 
> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.startelecom.ca%2f&c=E,1,NMBqwcLyR4mtzioIvPTt2ODYcALzC9JBkNHUouxENPjPwsz6QwnM8lismK-dO4im3iBGweFgZnId9TMOc07CgBb0XdqsmwWl0KXsBCYR3bu6vX94&typo=1>
>
> 	
> 	
>
> *Ivan Kovacevic*
> /Co-Founder and VP Client Services/
>
> On Wed, Oct 27, 2021 at 3:12 PM Mike Hammett <voiceops at ics-il.net> wrote:
>
>     I have a customer saying that they are getting reports from their
>     customers that they're getting "number is no longer in service"
>     errors when calling them.
>
>     I checked Metaswitch SAS for a number that experienced this issue
>     and we don't see any inbound attempts from that number. The call
>     would have come in via a traditional TDM connection to a tandem.
>
>     I reached out to the Primary contacts in NPAC for the originating
>     caller (Comcast). They told me to bugger off and to have the end
>     user call support. Did I make the wrong move?
>
>
>
>     -----
>     Mike Hammett
>     Intelligent Computing Solutions
>     http://www.ics-il.com
>     <https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.ics-il.com&c=E,1,NSF0Vd1_CymIwJj6SbuEjX9gmH-g3grYGnJ5Yt9jnVQNT-cSZcWNXZfAmXjim0zN9YDcb57S4mZPUZsDAd9NlLN0mpi87SacV8JMEmbhygCVQDIwdjTvN64KxC2s&typo=1>
>
>
>
>     Midwest Internet Exchange
>     http://www.midwest-ix.com
>     <https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.midwest-ix.com&c=E,1,FVGQlgKGM_MI6SiZw_vHPUWqr5oDO_xzfXoFIoys09yKDNz-S3oVuql6hAW6imRibhiyN5uLNcp8EVIT-IUK-c2TRJ1J0AwZQ9XTSGc9U37rFW67l4iK6Q,,&typo=1>
>
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