[VoiceOps] Calls Not Reaching Us

[Jay Hennigan]

On 10/27/21 12:21, Ivan Kovacevic wrote:
> Apart from the "I ought to fix this, it just ain't right" instinct... 
> The practical solution is for the caller to open a ticket with their 
> provider.

Yes, but the caller will experience some pain doing so and needs to be 
persistent.

> You'll go crazy trying to get to the big-carrier engineering team and to 
> someone who knows how to investigate and solve the problem... unless 
> they are lurking on this list....

Truer words were never spoken. It's impossible to reach anyone at [Big 
Telephone Company] with clue over the telephone. The best you can hope 
for is a customer-facing rep, hopefully a native English speaker, who 
then will relay a message to someone who knows someone in the right 
department and if you're really lucky relay a response back to you.

Just try to, on any publicly listed number other than for new sales, 
reach someone at AT&T who is located within the territory described by 
the first letter of their acronym. First, be prepared to play the DTMF 
minuet to their IVR (which has "recently changed" according to Jane 
Barbe).

-- 
Jay Hennigan - jay at west.net
Network Engineering - CCIE #7880
503 897-8550 - WB6RDV