[VoiceOps] Calls Not Reaching Us

[Mary Lou Carey]

Usually, account managers and the number porting contacts are the best 
ones to help you get somewhere. If you don't have an account manager 
with the carrier, then the only phone numbers you can find are in the 
NPAC contact section.

MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2021-10-27 03:30 PM, Jay Hennigan wrote:
> On 10/27/21 12:21, Ivan Kovacevic wrote:
>> Apart from the "I ought to fix this, it just ain't right" instinct... 
>> The practical solution is for the caller to open a ticket with their 
>> provider.
> 
> Yes, but the caller will experience some pain doing so and needs to be
> persistent.
> 
>> You'll go crazy trying to get to the big-carrier engineering team and 
>> to someone who knows how to investigate and solve the problem... 
>> unless they are lurking on this list....
> 
> Truer words were never spoken. It's impossible to reach anyone at [Big
> Telephone Company] with clue over the telephone. The best you can hope
> for is a customer-facing rep, hopefully a native English speaker, who
> then will relay a message to someone who knows someone in the right
> department and if you're really lucky relay a response back to you.
> 
> Just try to, on any publicly listed number other than for new sales,
> reach someone at AT&T who is located within the territory described by
> the first letter of their acronym. First, be prepared to play the DTMF
> minuet to their IVR (which has "recently changed" according to Jane
> Barbe).