[VoiceOps] Bandwidth East Coast Issues

Peter Beckman beckman at angryox.com
Sat Sep 25 15:36:31 EDT 2021


As of 3:31pm EDT Bandwidth has acknowledged the issue:

     Investigating - Bandwidth is investigating an incident impacting Voice
     and Messaging Services. Calls and Messages may experience unexpected
     failures. All teams are actively engaged.

 	Sep 25, 15:31 EDT

I will update here as I get updates.

Outbound calls still failing with timeouts, Inbound calls failing, SMS
messages are delayed, the delay now up to 8 minutes.

On Sat, 25 Sep 2021, Peter Beckman via VoiceOps wrote:

> We began detecting issues with Bandwidth Inbound and Outbound Voice and SMS
> starting at 19:00:38 UTC (3pm US Eastern Time). A TAC rep has acknowledged
> issues are detected but their status page as of yet has not been updated.
>
> I'm seeing outbound calls time out, inbound calls to BW DIDs receive a
> "call cannot be completed" error on Verizon, and our SMS tests every 10
> minutes that usually complete in under 2 seconds are taking 15 seconds to
> 3.65 minutes to reach us.
>
> Hope they find the culprit and get it fixed quickly!
>
> As of 3:27:45pm EDT their status page shows zero incidents
>
> https://status.bandwidth.com/


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