[VoiceOps] Five9 Issues / DDoS?

[Tony]

Five9 is not having any ddos issues we are impacted by some of the same
issues other Bandwidth customers have experienced. outbound and inbound
issues originally. Outbound has been routed around, inbound issues are
intermittent, have had issues with dtmf routing over specific bandwidth sip
trunks to be exact no issues with other traffic. We have seen intermittent
improvements on Bandwidth inbound recently but this is not the first time
we have seen improvement, and then problem returns.

If you believe that your being misled by a Five9 update please feel free to
pm me on the side and I can try and answer your questions

Thanks

TP

On Mon, Sep 27, 2021 at 3:35 PM Darren via VoiceOps <voiceops at voiceops.org>
wrote:

> Five9’s uses bandwidth.com to provide some of their services. Lookup the
> phone numbers that are having issues on inbound and check their actual
> owner.
>
>
>
> *From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Ivan
> Kovacevic via VoiceOps <voiceops at voiceops.org>
> *Reply-To: *Ivan Kovacevic <ivan.kovacevic at startelecom.ca>
> *Date: *Monday, September 27, 2021 at 3:23 PM
> *To: *VoiceOps <voiceops at voiceops.org>
> *Subject: *[VoiceOps] Five9 Issues / DDoS?
>
>
>
> So we have a Five9 SIP Trunking client who is being told by Five9 that
> their IVR/DTMF isn't working because of the Bandwidth.com outage.
>
>
>
> which is strange .... because their call path does not touch bandwidth.com
> at all... and raises the prospect of Five9s being targeted separately from
> Bandwidth?
>
>
>
> Any Five9 customers who are having issues which are definitely not related
> to Bandwidth.com? Or is that platform specific question too obscure for
> this list?
>
>
>
> [image: Star Telecom - Cloud Communications and Customer Experience
> Solutions] <https://www.startelecom.ca/>
>
> *Ivan Kovacevic*
> *Co-Founder and VP Client Services*
>
>
>
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