[VoiceOps] Bandwidth - Monday Outage

Ivan Kovacevic ivan.kovacevic at startelecom.ca
Tue Sep 28 11:15:26 EDT 2021


Happening again.

https://status.bandwidth.com/


[image: Star Telecom - Cloud Communications and Customer Experience
Solutions] <https://www.startelecom.ca/>

*Ivan Kovacevic*

*Co-Founder and VP Client Services*




On Mon, Sep 27, 2021 at 10:19 PM Peter Beckman via VoiceOps <
voiceops at voiceops.org> wrote:

> On Mon, 27 Sep 2021, Ryan Delgrosso wrote:
>
> > Nothing meaningful other than the normal public party line.
> >
> > I too have heard unofficially that its DDOS, which makes sense given the
> > recurring nature.
> >
> > 4.5hrs down Sat
>
>   Our monitoring showed 2 hours 47 minutes of actual service affecting
>   outages across Voice (Inbound and Outbound), Messaging, and API/Portal.
>
>   The issue started at 3pm and recovered at 5:47pm EDT. We reported it to
>   the TAC at 3:07pm, they did not post on Status until 3:31pm.
>
> > Some small downtime Sun
> >
> > Now deep into Monday with problems.
> >
> > Its not a good look, but id like some more transparency.
>
>   DDoS attacks are real and hard to null route. You've got millions of IP
>   addresses slamming you with data. Your router has a capacity, and your
>   router cannot handle all of that extra crap data along with all of our
>   traffic too.
>
>   I'm sure BW will be investing in some beefy hardware that will be able to
>   better handle DDoS attacks, as well as working more closely with their
>   peering providers. I have to assume that they were getting gigabits of
>   traffic, overwhelming their links in addition to their edge routers.
>
>   Cloudflare details how they do it here:
>
> https://support.cloudflare.com/hc/en-us/articles/200172676-Understanding-Cloudflare-DDoS-protection
>
>   Not much to be transparent about. The Internet is an unfriendly place,
> and
>   bad actors can rain hell upon any public IP they want. Unsecured laptops,
>   desktops, TVs, IOT devices, etc, all contribute just a little tiny bit,
>   and all focus on one single point, kinda like those giant solar farms
> with
>   the mirrors and single tower in the middle to boil the molten salt.
>
>   Well, Bandwidth is the molten salt, and the mirrors are a bunch of
>   unsecured devices on the Internet.
>
> ---------------------------------------------------------------------------
> Peter Beckman                                                  Internet Guy
> beckman at angryox.com
> https://www.angryox.com/
>
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