[VoiceOps] Bandwidth - Monday Outage

[Carlos Alvarez]

Is this some sort of ransom event against them maybe?  And what are the
rest of you telling your customers?  We seem to have only a few
specifically complaining, but those are complaining a lot.


On Tue, Sep 28, 2021 at 11:06 PM Ivan Kovacevic <
ivan.kovacevic at startelecom.ca> wrote:

> Happening again.
>
> https://status.bandwidth.com/
>
>
> [image: Star Telecom - Cloud Communications and Customer Experience
> Solutions] <https://www.startelecom.ca/>
>
> *Ivan Kovacevic*
>
> *Co-Founder and VP Client Services*
>
>
>
>
> On Mon, Sep 27, 2021 at 10:19 PM Peter Beckman via VoiceOps <
> voiceops at voiceops.org> wrote:
>
>> On Mon, 27 Sep 2021, Ryan Delgrosso wrote:
>>
>> > Nothing meaningful other than the normal public party line.
>> >
>> > I too have heard unofficially that its DDOS, which makes sense given
>> the
>> > recurring nature.
>> >
>> > 4.5hrs down Sat
>>
>>   Our monitoring showed 2 hours 47 minutes of actual service affecting
>>   outages across Voice (Inbound and Outbound), Messaging, and API/Portal.
>>
>>   The issue started at 3pm and recovered at 5:47pm EDT. We reported it to
>>   the TAC at 3:07pm, they did not post on Status until 3:31pm.
>>
>> > Some small downtime Sun
>> >
>> > Now deep into Monday with problems.
>> >
>> > Its not a good look, but id like some more transparency.
>>
>>   DDoS attacks are real and hard to null route. You've got millions of IP
>>   addresses slamming you with data. Your router has a capacity, and your
>>   router cannot handle all of that extra crap data along with all of our
>>   traffic too.
>>
>>   I'm sure BW will be investing in some beefy hardware that will be able
>> to
>>   better handle DDoS attacks, as well as working more closely with their
>>   peering providers. I have to assume that they were getting gigabits of
>>   traffic, overwhelming their links in addition to their edge routers.
>>
>>   Cloudflare details how they do it here:
>>
>> https://support.cloudflare.com/hc/en-us/articles/200172676-Understanding-Cloudflare-DDoS-protection
>>
>>   Not much to be transparent about. The Internet is an unfriendly place,
>> and
>>   bad actors can rain hell upon any public IP they want. Unsecured
>> laptops,
>>   desktops, TVs, IOT devices, etc, all contribute just a little tiny bit,
>>   and all focus on one single point, kinda like those giant solar farms
>> with
>>   the mirrors and single tower in the middle to boil the molten salt.
>>
>>   Well, Bandwidth is the molten salt, and the mirrors are a bunch of
>>   unsecured devices on the Internet.
>>
>>
>> ---------------------------------------------------------------------------
>> Peter Beckman                                                  Internet
>> Guy
>> beckman at angryox.com
>> https://www.angryox.com/
>>
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