[VoiceOps] Splitting voice and SMS

[Carlos Alvarez]

I mentioned this as an option, but the scheduling vendor didn't like the
idea.  I'm guessing they don't have a billing method for this.  Right now
it's on hold until he can get someone on his tech side involved.  I was
more just curious about his concept that he thinks they have done a split
before.  He may be completely mistaken.



On Wed, Aug 17, 2022 at 3:15 PM Matthew Duggan <matthew.duggan at ciptex.com>
wrote:

> Hi There,
>
> Twilio Gold Partner here. If they port the number to Twilio then using
> Twilio Programmable Voice they calls could be forwarded either via sip or
> pstn back to yourselves.
>
> They would have to pay Twilio the Egress cost. Feel free to message me
> offline for further assistance.
>
> Best Regards,
>
> *Matthew Duggan | Head of DevOps*
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> ------------------------------
> *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Jorge
> Guntanis via VoiceOps <voiceops at voiceops.org>
> *Sent:* Wednesday, August 17, 2022 11:04:12 PM
> *To:* Carlos Alvarez <caalvarez at gmail.com>
> *Cc:* VoiceOps <voiceops at voiceops.org>
> *Subject:* Re: [VoiceOps] Splitting voice and SMS
>
>
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>
> If they are already in twilio, they can create a SIP Trunk where you'd
> connect to to get the inbound calls.
> That way SMS stays at twilio and voice goes to you.
>
> I'm not aware of another way to do it cleanly.
>
> El mié, 17 de ago. de 2022 3:56 p. m., Carlos Alvarez via VoiceOps <
> voiceops at voiceops.org> escribió:
>
> We had an odd customer request, via a vendor trying to provide them with
> automated scheduling services via SMS.  They are asking us to "release the
> SSID" to allow them to do SMS on the number, but we keep the voice.  I'm
> unaware of this ability, and they even said that so far, most carriers
> won't even discuss it with them.
>
> Their service rides on the Twilio API, and I *think* Twilio uses
> Bandwidth.  This number is currently with Bandwidth.  So I don't know if
> that might make a difference.
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