[VoiceOps] Numbers listed as spam by Hiya

[Carlos Alvarez]

LOL, no.  One does medical billing, the other does customer surveys.  In
both cases, the call recipients have an established business relationship
and "deserve" the calls.  A lot of people just don't want calls period,
which I get also.  There also appears to be some point where the marking is
automatic based on volume and short call duration.


On Wed, Aug 24, 2022 at 10:24 AM Jay Hennigan <jay at west.net> wrote:

> On 8/24/22 07:34, Carlos Alvarez via VoiceOps wrote:
> > Not sure if that was meant tongue in cheek, but the issue is far more
> > complicated.  Or maybe you have a different definition of spam.  We have
> > customers making legit business calls that still get marked as
> > spam/scam, because there's no validation of the reports.
>
> If the recipients of your customers' legit business calls consistently
> mark them as spam to the point where the numbers wind up on blocklists,
> and your customers need to routinely rotate their outbound numbers in
> order to continue to deliver their message, indeed it sounds like there
> is indeed a substantial difference of opinion as to the definition of spam.
>
> Are any of your customers perhaps in the automobile warranty business?
>
> --
> Jay Hennigan - jay at west.net
> Network Engineering - CCIE #7880
> 503 897-8550 - WB6RDV
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20220824/ec0ae2a6/attachment.htm>