[VoiceOps] VoIP is a restricted business?

[Henning Westerholt]

Hello,

Yes, I noticed that as well during communication with financial services. Usually, the term VoIP only refers to e.g., handling of customer calls. I can imagine one reason is the high number of complaints and chargebacks that some VoIP customer service providers have for some reasons. Some financial service providers accept this VoIP services, just charge more. You find the details usually in their terms and conditions or similar documents for account creation.

If you e.g., do consulting in the VoIP business, the mentioned restrictions normally do not apply to you in my experience.

Cheers,

Henning

--
Henning Westerholt – https://skalatan.de/blog/
Kamailio services – https://gilawa.com<https://gilawa.com/>

From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Oren Yehezkely
Sent: Wednesday, January 5, 2022 2:00 PM
To: voiceops at voiceops.org
Subject: [VoiceOps] VoIP is a restricted business?

Hello,

Happy New Year everyone.

I recently became aware of the fact that banks (and financial institutions) define any business that merely mentions the word VoIP as restricted. Meaning they would not allow such a business to work with them.
As if VoIP is some kind of an illegal substance.
I am confident that when it comes to larger players they are not defined as a VoIP business...

One company (Wise/Wisetransfer) even claimed that their regulation requires them to do that.

I wonder if you have any more information and how do you deal with this.

Thanks,
Oren
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