[VoiceOps] [External] Re: 9-8-8 dialing when an outside line access code (9) is being used

[Hunter Fuller]

We operate a system with the "dial 9" scheme (apparently "useless"
according to other posters - a truly insightful attitude that I love
to see on this list), so I can say that the expectation definitely is
NOT for people to dial 9911. In fact, there is a whole law about it,
which, like many, is written in blood:
https://www.fcc.gov/news-events/podcast/personal-story-behind-karis-law

The difference is, if someone picks up a phone and dials 911, they
want 911. They don't want an "outside line" so that they can dial a
NANP 10-digit number beginning in 11, because no such number exists.
The problem is, such numbers DO exist that begin with 88, so, we are
in a bit of a pickle there. It seems the only solution is to do a
timeout... yeesh. (Unless I'm missing something.)

Dialing 911 directly (not 9911, but just 911) has always worked here,
long before Kari's Law, and it works without delay, as it should. I'd
love to make 988 work the same way but I'm just not sure how to
accomplish that.

--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering


--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering


On Fri, Jul 15, 2022 at 11:21 AM Brandon Svec
<bsvec at teamonesolutions.com> wrote:
>
> It shouldn't be much different than 911.  9911 and 911 can both work just as 9988 and 988 can both work fine with most any PBX that can translate dial plan digits.
>
> There is potential conflict with systems that can't handle inter-digit timeouts to allow both 988 and 9888-555-1212, I guess.  But in that case I suppose the expectation would be to dial 9988 and 9911 already..
> Brandon
>
>
> On Fri, Jul 15, 2022 at 8:10 AM Zilk, David <David.Zilk at cdk.com> wrote:
>>
>> How are folks dealing with allowing calls to 9-8-8 when an access code of 9 is used. Does this not cause a conflict when calling toll free numbers beginning with an NPA of 88x?
>>
>>
>>
>> David
>>
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