[VoiceOps] [External] Re: 9-8-8 dialing when an outside line access code (9) is being used

Carlos Alvarez caalvarez at gmail.com
Mon Jul 18 19:27:56 EDT 2022

Weird, pretty much every old PBX I ran into had the fax lines on it, and
sometimes even alarm lines on it.  One of my early trainings with alarm
panel integration, in the 90s, was all about coordinating the dial-9 rules.

I'm old, and maybe you mean more recently.  I know we did a dial 9 in the
early 2000s, now I can't remember when most people dropped it.

On Mon, Jul 18, 2022 at 4:24 PM Nathan Anderson via VoiceOps <
voiceops at voiceops.org> wrote:

> Carlos Alvarez wrote:
> > Do your users still dial 9 from their fax machines?
> Not sure if serious or "haha your users probably still use fax
> machines" joke.  So I'll give a serious answer just in case: I can't
> recall ever running across a single instance of someone who has their
> fax line routed through their "conventional" PBX.  So they never dialed
> 9 from their fax machine to begin with.  And also since nobody expects
> to be able to dial local extensions from their fax machine, we set up a
> separate dialing plan for the fax port on the ATA that does not require
> the external line prefix.
> -- Nathan
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