[VoiceOps] Disconnect without explanation

[Dovid Bender]

Pinchas,

Did you have to provide any address at any point to your provider? A simple
lookup shows the range belongs to Bandwidth (formerly Voxbone). As per
Voxbone's website.
1)  Sub allocation

One stage sub-allocation of numbers allowed provided customer is a licensed
operator or service provider.

2)
Address or identification requirements

For geographical numbers, the location of the end user (place of
residence/business) must be within the relevant geographic zone. If
requested by Bandwidth, Customer shall send the location of the end user
(place of residence/business) within 24 hours of receiving the request,
otherwise the number may be disconnected.


3)
Other restrictions

Customer has the obligation to be able to identify users of Belgian DIDs
through trustworthy information.

If your vendor was not registered as a provider in Belgium OR they did not
follow any of the other rules then Voxbone could have easily terminated all
of your vendors numbers in Belgium. In addition call spammers randomly
generate numbers to use as CLI and it could be your unlucky day. In our
experience with Voxbone, rarely do they turn off a number with no recourse
or explanation. I would speak to your sales rep to see if they can have
someone escalate to BandWidth.



On Sun, Sep 4, 2022 at 5:41 PM Pinchas Neiman via VoiceOps <
voiceops at voiceops.org> wrote:

> A customer of mine had a Belgium number at Anveo, all of the sudden they
> disconnected the number and refuse to give him an explanation. and the
> ticket has been forcibly closed. Any ideas of what could be done?
>
> Below is the ticket
>
> Where did my Belgium DID disappear??? 3238082748 the number is not working
> and is not finding it in my account -
>
> The number was disconnected by the carrier for service abuse.
>
> which kind of abuse???? im paying for Belgium DID and channels. i dont get
> this, how do you shut off a number with out notification???????????
>
> The number was disconnected according to Anveo TOS and it cannot be
> resinstated.
>
> We consider that questions raised in this ticket were answered in full and
> thus this ticket is closed. If you have additional support requests then
> please submit a new support ticket.
>
> Since the number was used for regular commercial usage, I am wondering how
> and where  this could been explained, and have the number instantiated
> (except the ticket system)
>
> Thanks
>
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