[VoiceOps] Porting dept. contacts

Mary Lou Carey marylou at backuptelecom.com
Tue Jan 31 11:52:44 EST 2023

If you are a carrier you can sign up for the NPAC Helpdesk (online) for 
free, but you do need to provide proof of liability and workers comp 
insurance. The contact information for each carrier is noted in the 
contact section of the bulletin board.

BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2023-01-27 07:30 PM, Nathan Anderson via VoiceOps wrote:
> Hey all,
> As someone who still relies wholly on CLEC partners for TDM-to-IP &
> numbering resources, and thus has no access to NPAC, how would one
> hunt down contact information for a telecom's porting department, if
> it was not published anywhere on their public web site?
> Rumor has it that NPAC has a list of contact info for all
> participating entities...is that the only centralized list of its
> kind?  Also, would any telecoms without their own numbering resources
> be listed in there?
> Reason for question is that we are beating our head into a brick wall
> trying to port some numbers currently attached to analog landlines
> over for a new sub.  The billing entity seems to just be a reseller as
> far as I can tell, as LRN lookup for all numbers show the local ILEC,
> and I can't find any sign that this entity has any numbers or even an
> OCN to their name (though I also do not have copy of LERG to check,
> either).  Porting dept. for winning carrier is submitting LSR to the
> ILEC, not the reseller, and naturally getting a slew of rejections
> back.
> The one contact that the end-user has for this reseller has not been
> super-helpful.  They insist that the winning carrier needs to "reach
> out to [our] port team to coordinate" but when I ask for contact
> details, I'm told he doesn't have them to share & that the "porting
> department of the new carrier should be aware of the process".
> Oh really?  And how exactly are they supposed to find the contact
> information for your ports people?
> Just in case (as I suspect) they don't already have it at their
> fingertips, I'd like to find and share this contact info with our
> underlying carrier in order to help grease the wheels and avoid any
> further delays.
> Thanks,
> -- Nathan
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