[VoiceOps] TF number ported out/re-assigned without authorization

Ivan Kovacevic ivan.kovacevic at startelecom.ca
Tue Mar 14 12:54:48 EDT 2023

Do you have a <30 day invoice with the number on it?

I would try to NASC it... it may set off a pissing match between you and
the current user, but if you can show that you had it first... you may win

[image: Star Telecom - Cloud Communications and Customer Experience
Solutions] <http://www.startelecom.ca>


*Ivan Kovacevic*


On Tue, Mar 14, 2023 at 12:45 PM Carlos Alvarez via VoiceOps <
voiceops at voiceops.org> wrote:

> This is a huge problem, so while I’m waiting for thinQ to tell me what
> they can do, I thought I’d check with my other resources.  They gave us a
> small block of TF numbers some time back, and we assigned them to one
> customer.  We tested them in March of 2022.  One of them was not put into
> use as it was for a pre-planned project this year; the customer needed to
> physically publish the number on posters, via letters, and by email.  Now
> it’s time to start the project, and we find out that the number has been
> given to Telnyx.  We were told by thinQ that it was part of a bad inventory
> load, but that can’t be possible since it did work.  And we also have
> working numbers from the same batch (for now…that’s worrisome too).
> Currently the number goes to a fax tone, and we don’t know who owns it.  I
> have not tried sending a fax.  I’m not sure how I’d start that conversation.
> This seems like a massive failing on thinQ’s part.  The end user is a
> regional government authority that has spread the number far and wide.  In
> fact if you google the number, you get the government agency’s info.  What
> can we force them to do?  The project was to go live on Monday.
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