[VoiceOps] Releasing numbers back to original carrier

[Paul Timmins]

They're asking for vacation suspend.

<https://www.verizon.com/support/residential/account/manage-service/vacation-service>
Vacation or suspend TV, Phone or Internet service | Verizon Billing & Account<https://www.verizon.com/support/residential/account/manage-service/vacation-service>
verizon.com<https://www.verizon.com/support/residential/account/manage-service/vacation-service>
        [favicon.ico] <https://www.verizon.com/support/residential/account/manage-service/vacation-service>



It's a pretty standard service, and if you're charging them for it, you're good to go.

Paul Timmins
Clear Rate Communications
Direct: (248) 556-4532
Customer Support: (877) 877-4799
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www.clearrate.com

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On May 15, 2023, at 1:29 PM, Matthew Crocker via VoiceOps <voiceops at voiceops.org> wrote:


Hello,

  It is our practice to release numbers back to the original carrier when a customer cancels service and doesn’t port the number away.   We have some residential customers that want to cancel service over the winter and have us retain the number so they can re-use it in the spring.   I’m trying to find some FCC or NANPA documentation that says we are/aren’t allowed to do that for a customer.   Ultimately we will probably convert the customer from their FTTH/ONT voice to a soft phone voice during the off-season, that way they are still a customer and still paying for service.   I don’t want to just camp on numbers and have to maintain the inventory.

Anyone have any documentation on the correct way to handle disconnected numbers?

-Matt

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