[VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?

[Izzy Goldstein - TeleGo]

HI team

we recently noticed packet loss happening every morning from 6AM to 11AM,
our MOS drops during that time
our datacenter in garden City Long island (formerly Webair / now Opti9)
claims it is outside of their network and can't do anything - but they have
been unable to identify where the loss is occurring

so i have 2 questions

1)
Is there anyone in this group using the same datacenter, and if so, do you
have any RTP issues ?
maybe the issue is with one of our SIP providers, etc and not the
Datacenter directly

2)
What's a good tool / method to determine where the packet loss is happening
?

i am using VoipMonitor - but willing to start using other tools to find the
root cause


-- 

Izzy Goldstein

Chief Technology Officer - DevOps Master

Main: (212) 477-1000 x 2085 <(212)%20477-1000>

Direct: (929) 477-2085

Website: https://telego.com/




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