[VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?

[Anthony Caiozzo]

Izzy – feel your pain – this is exactly why we built out our active testing capabilities so we can point you exactly @ where this degradation is occurring.  

 

SQmediator / DVQattest creates synthetic traffic that emulates voice as well as video transactions and supports a wide range of traditional and modern day codecs.  It emulates the adaptive codecs used by webRTC as well as SILK, SATIN and many others.  The platform enables one to test fully end-to-end – plus you can deploy “hub” agents in the core that can respond to multiple incoming call requests from edge agents to create a variety of deployment configurations.  

 

More info available @ www.telchemy.com/sqmediator.php.

 

Will follow up with you directly to dig deeper – but responded here as well in case anyone else on the list can leverage this info and benefit from this diagnostic functionality.

 

-anthony

 

Anthony Caiozzo | 617-312-5189 

Support: 678-387-3000 or  <http://www.telchemy.com/custportal> www.telchemy.com/custportal to open a ticket

 

                    

 

From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Izzy Goldstein - TeleGo via VoiceOps
Sent: Monday, October 30, 2023 2:06 PM
To: Voiceops.org <voiceops at voiceops.org>
Subject: [VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?

 

HI team

 

we recently noticed packet loss happening every morning from 6AM to 11AM, our MOS drops during that time

our datacenter in garden City Long island (formerly Webair / now Opti9) claims it is outside of their network and can't do anything - but they have been unable to identify where the loss is occurring 

 

so i have 2 questions

 

1) 

Is there anyone in this group using the same datacenter, and if so, do you have any RTP issues ? 

maybe the issue is with one of our SIP providers, etc and not the Datacenter directly

 

2)

What's a good tool / method to determine where the packet loss is happening ?

 

i am using VoipMonitor - but willing to start using other tools to find the root cause

 

 

-- 

Izzy Goldstein    

Chief Technology Officer - DevOps Master

Main:  <tel:(212)%20477-1000> (212) 477-1000 x 2085 

Direct:  <tel:(929)%20477-2085> (929) 477-2085

Website:  <https://telego.com/> https://telego.com/ 

 

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