[VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?

[Pinchas Neiman]

Not too experienced, but my 2 cents

If it's based on a faulty router.
do a traceroute in the morning and in the afternoon a few days maybe you
will find a correlation to a specific route.

In morning hours try to ping every hop from the traceroute with BIG
packets so you could find how far you can get without packet loss.

the latter will also help If it is based on congestion

On Mon, Oct 30, 2023 at 2:07 PM Izzy Goldstein - TeleGo via VoiceOps <
voiceops at voiceops.org> wrote:

> HI team
>
> we recently noticed packet loss happening every morning from 6AM to 11AM,
> our MOS drops during that time
> our datacenter in garden City Long island (formerly Webair / now Opti9)
> claims it is outside of their network and can't do anything - but they have
> been unable to identify where the loss is occurring
>
> so i have 2 questions
>
> 1)
> Is there anyone in this group using the same datacenter, and if so, do you
> have any RTP issues ?
> maybe the issue is with one of our SIP providers, etc and not the
> Datacenter directly
>
> 2)
> What's a good tool / method to determine where the packet loss is
> happening ?
>
> i am using VoipMonitor - but willing to start using other tools to find
> the root cause
>
>
> --
>
> Izzy Goldstein
>
> Chief Technology Officer - DevOps Master
>
> Main: (212) 477-1000 x 2085 <(212)%20477-1000>
>
> Direct: (929) 477-2085
>
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-- 
*Pinchas S. Neiman*
Software Engineer At ESEQ Technology Corp.
845.213.1229 #2
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